Danish Refugee Council (DRC) is one of the world’s leading humanitarian NGOs, working in more than 40 countries to provide adequate assistance with a rights-based approach to refugees, asylum seekers, internally displaced persons, returnees and migrants. DRC is currently looking for a Support Services Team Leader Latin America and the Caribbean.
The onset of large mixed migration flows into Colombia due to the crisis in Venezuela requires a major integrated humanitarian response to meet the urgent needs of refugees, asylum seekers, migrants, Colombian returnees, and host communities. Based on the conclusions of several emergency needs assessments, DRC set up an emergency response in the Caribbean coastal areas of Colombia (Riohacha and Barranquilla), in Bogotá and Medellin. DRC´s integrated humanitarian response will be based primarily on protection activities, with components of Shelter, WASH, multi-purpose cash assistance, NFIs, and livelihood interventions.
Overall purpose of the role:
Provide coordinated and strategic leadership for all support functions in the area and ensures the smooth running of all support functions to meet the Programme needs in compliance with the DRC Operations Handbook. Ensure appropriate level of compliance and performance of in the management of the implementing partners in the area.
Responsibilities:
Finance:
Primary budget holder for all support service lines and secondary budget holder for all Programme lines
Responsible for budget monitoring and forecasting for support service budgets
Work with senior managers to budget monitor all grants in the area
Ensure that key annual finance tasks are completed (such as the annual reports)
Work with the finance officer to ensure Programme and partners teams clearly understand compliance requirements
Ensure that monthly finance tasks are completed (payroll, SOS, PIT, cashbooks, and cash forecasts) and in line with Operations Handbook procedures"
Ensure that the implementing partners are compliant with DRC´s and donors´ guidelines and perform well under finance reporting and accounting
HR and Administration support:
Ensure that annual HR tasks are completed as per the DRC Operations Handbook (e.g., Performance & Development Reviews)
Be the focal point for key administrative tasks, such as registration for the coordination unit
Oversee the team to ensure follow up on routine tasks are carried out (guesthouse supplies, visa applications, phone credit purchase, utilities bill payments, rental, and lease agreements)
Supervise the coordination of the travels between Colombia and the countries in scope.
Logistics and procurement support:
Ensure procurement procedures are followed while being the focal point for tenders together with the coordination unit (including being a chairman for most major tenders) in the area
Closely follow department KPIs and ensure that monthly report submissions are timely and of high quality
Planning and strategy:
Ensure that project planning includes relevant support service requirements (such as lead times and appropriate budgets) for each of the implementing partners
Ensure that resource mobilization is realistic and meets the needs of support functions, by using the operations budget to input to donor proposals
Ensure that support services are fit for purpose to meet Programme needs
Capacity Building:
provide as required finance, HR, and procurement capacity building to DRC LAC personnel and partner organizations’ relevant staff.
Experience and technical competencies:
At least 3-5 years' experience in similar role.
At least 2 years' experience with people management
Knowledge of project cycle management
Knowledge of supply chain management and procurement processes
Knowledge of budget cycle and monitoring processes
Knowledge of code of conduct principles and the HR systems for performance management
Knowledge of key donor policy and compliance procedures
Advanced proficiency in Excel
Experience working with an integrated ERP system – MS Dynamics a plus
Education:
Master's degree from a top-tier university in Finance/Accounting, Business Administration or Economics.
