Within the Directorate Maastricht Upper Area Control Centre , the Human Resources (HR) team is supporting the Director in the implementation and development of the HR processes and activities as defined by the Agency. It ensures the provision of HR support for MUAC staff and manages the relationship with corporate HR services.
Your role will be to:
Assess and determine individual rights (e.g. part time, maternity leave, etc.) in conformity with legal provisions and draft related decisions.
Serve as a contact point for internal customers (staff, managers) regarding personal entitlements and rights, and explain in a comprehensive manner applicable legal provisions.
Respond to queries from external customers (e.g. banks, mortgage providers, Ministries, tax authorities, etc.) and provide confidential information in compliance with data protection regulation.
Calculate shift and standby duties for operational staff based on the roster and input data for payroll in the MUAC shift tool.
Update all relevant HR tools and generate reports as required.
Provide reporting and data analysis, and develop KPI’s in collaboration with the business.
Contribute to effective communication and information sharing; draft guidelines, manuals, work instructions, FAQs, etc. and update relevant intranet pages.
Participate to activities and improvement initiatives such as projects on automation, review of workflows/processes, reporting tools, follow-up on audit recommendations and propose pro-actively changes to further enhance the service.
Collaborate and co-ordinate with relevant internal services; counterparts in HQ (Brussels), roster office and other HR departments in MUAC.
Carry out any other tasks in line with the main purpose of the job.
Ancillary remuneration (g. rostering, shift calculation)
Drafting skills (English).
Experience in the use of standard Office applications, in particular Excel.
Customer focus: You adapt services to respond effectively to customer enquiries.
Communication: You know how to express information and ideas effectively.
Quality focus: You deliver consistent quality of work.
Result focus: You strive to meet work expectations.
Team Work: You display a collaborative approach.
Diplomacy and sense of confidentiality.
Ability to work in a multinational and multicultural environment.
Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
The working languages of the Agency are English and French. Candidates must be proficient users of English at level C1/C2. The selected candidate should acquire at least a basic knowledge of French and Dutch within the first year in service.
Candidates already with French and Dutch language skills will have an advantage.
The levels relate to the Common European Framework of References for languages (CEFR)
