The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.
The position is located in the SSC in Budapest, Hungary.
Main Purpose:
The Human Resources Assistant performs a large variety of routine functions in support of human resources transactions. He/she assists providing guidance and advice in the application of policies, rules and procedures and supports sound human resources practice.
Supervision Received/Exercised:
The Human Resources Assistant reports to one or more professional staff and receives guidance from a Human Resources Assistant/Associate. He/she acts independently in routine matters. Supervision received is focused on the quality of the work performed and provides for on-the-job learning.
Working Relationships:
The Human Resources Assistant interacts with a variety of colleagues within the work unit and with immediate clients, supporting the effective and efficient delivery of human resources services.
Key Functions/Results:
Review, answer and follow-up on standard requests, enquiries and claims regarding human resources matters; provide readily available information from office files and databases;
Support services related to the employment and servicing of staff or mobile workforce; initiate a range of personnel actions such as appointments, extensions, transfers, etc.;
Assemble and review supporting documentation for processing various human resources actions relating to entitlements and benefits, onboarding, transfers and separations;
Assemble and review supporting documentation for processing various human resources actions relating to validation, education check and posting;
Communicate with applicants and prepare offers/terms of employment;
Assist supervisor(s) in monitoring the contractual status of staff on various appointments; assist in the timely preparation and issuance of contract renewals and personnel action forms;
Collect and research background information; draft routine correspondence; assist in the preparation of administrative reports;
Maintain personnel files for staff, ensuring all documentation is complete; maintain and update confidential information and documents, and ensure relevant documents are kept in their respective files;
Investigate and resolve payment inquiries in collaboration with finance staff; prepare payment instructions;
Train and provide guidance to other human resources support staff in the work unit;
Perform other duties as required.
Candidates Will Be Assessed Against The Following:
Minimum Requirements:
Education:
Secondary School Education.
Experience:
Three years of relevant experience in administrative and/ or human resources support work.
Languages:
Working knowledge (proficient - level C) of English.
IT Skills:
Good knowledge of the MS Office applications, Internet and office technology equipment.
