The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.
The position is located in the Shared Services Centre in Budapest, Hungary.
Reporting Lines:
The HR Assistant will report to a Human Resources Associate in the Staff Human Resources Unit of the FAO Shared Services Centre.
Technical Focus:
Compliance and service delivery in the field of human resources.
Tasks and responsibilities:
Coordinate support services related to the employment and servicing of staff and mobile workforce; initiate a range of personnel actions such as appointments, extensions, transfers, etc.
Analyse and process a variety of complex human resources requests related to entitlements and benefits.
Support the briefing and de-briefing of staff, provide information as to staff entitlements and specificities of contracts.
Communicate with applicants and prepare offers/terms of employment.
Collect and research background information; draft correspondence, reports and statistics related to all human resources functions as appropriate.
Review, maintain and update confidential personnel information, records and files; ensure completeness and accuracy of records and that follow-up on actions is taken.
Investigate and resolve payment inquiries in collaboration with finance staff; prepare payment instructions.
Train and provide guidance to other human resources support staff in the work unit.
Participate in the preparation of training materials and delivery of training to administrative staff in the Organization.
Perform other duties as required.
Candidates Will Be Assessed Against The Following:
Minimum Requirements:
Secondary School Education.
Two years of relevant experience in in administrative and human resources support work.
