ICT Assistant

Organization for Security and Co-operation in Europe

Tashkent, Uzbekistan

Experience: 3 to 5 Years

Skill Required :

The incumbent bears responsibility for the planning, provision, administration and management of optimum Information Technology and Communication services to the OSCE Project Co-ordinator in Uzbekistan in accordance with OSCE ICT policies, standards and Operating Procedures. ICT services provided include an electronic infrastructure of cabling, network services, electronic messaging and collaboration services, hardware and software acquisition, installation, upgrade and disposal, ICT Helpdesk support services, information systems development, overall supervision of all Office IT and communications operations. The incumbent also provides other general administrative services.

Tasks and Responsibilities:

Under direct supervision of the Chief of Fund Administration, and in close co-ordination and with the technical guidance from the ICT/Secretariat, the incumbent carries out the following duties:

  • Administers and maintains ICT hardware and software in the mission (backend and frontend) based on Microsoft products and services, including but not limited to configuration updates and security patches, users administration, antivirus and endpoint protection, network and communications maintenance. Acts as ICT focal point in the mission;
  • Acts as local point of contact on ICT incidents and change requests; provides user support via the ICT Service Desk; restores normal ICT service operation as quickly as possible to minimize disruption to the business, thus ensuring that the best achievable levels of availability are maintained as per Service Level Agreement (SLA). This includes incident detection and recording in “Assyst” system, classification and initial support, follow up and/or developing of standard operating procedures, diagnosis, resolution and recovery;
  • Ensures that standardized methods and procedures are followed and used for efficient and prompt handling of all ICT changes, in order to minimize the adverse impact of any change-related incidents on service quality. This includes logging and filtering changes, dealing with minor changes locally and coordinating with ICT/Secretariat on any major change, building and testing back-out plans etc. The incumbent also assigns users with applicable access privileges to IT systems and creates and maintains user accounts;
  • Implements release of ICT hardware/software using a standard process: purchase Hardware/Software, fit to purpose test, roll-out planning, communication and training preparation for users, distribution and installation, maintenance and decommissioning; coordinates with ICT Secretariat on any HW/SW purchase approval that deviates from the Definitive Software Library and any major or significant release;
  • Reports on updates of the status of configuration management of ICT component items used in the mission to Asset Manager; prepares and maintains up to date basic Network Diagram with appropriate attributes and also maintains local Software License Library;
  • Develops and follows up an IT Continuity plan for local ICT services including daily/weekly/monthly backup, periodic tests and recovery. Monitors the capacity, availability and service level of local ICT services, and makes sure that they are utilized in most effective and efficient way and in accordance with OSCE policies and procedures;
  • Assists Chief of Fund Administration in preparation of yearly ICT Budget in coordination with Secretariat and follows the expenditure, including ICT assets replacement plans;
  • Promote awareness of information security policies and best practices by delivery of staff’ IT security awareness campaigns, including staff inductions;
  • Assists and advises end-users in the mission on the optimum use of ICT services and applications. This includes providing training manuals, identifying and coordinating ICT training for users and onboarding briefings for new mission members;
  •  Maintains agreements with Telecommunication Service providers, starting from GSM/Colt (Landline) and ending with Internet Service Providers.
  • Acts as a point of contact for GSM service providers, checks and distributes Bills for GSM/Colt (Landline).
  • Acts as a Cybersecurity Focal Point, participating in Programmatic Activity in regard of appropriate Projects.
  • Acts as a DocIn Focal Point provides User Support and maintenance of PCUz section.

General Administration:

  • Maintains Purchase Orders  receiving for FAU programme, bar coding of assets and receiving of assets in IRMA/Oracle; processes the inventory of internal mission’s assets; identifies lost, damaged, outdated or otherwise unserviceable assets along with Asset Manager;
  • Registers/updates Suppliers in SCB Handler Module in line with approved administration instructions and procedures.
  • Issues Power of Attorneys against local contracts.
  • Maintains monthly fuel consumption records and checks it against invoices received.
  • Performs other duties as required.  

Necessary Qualifications:

  • Completed secondary education, supplemented by formal Computer studies;
  • Minimum four years experience in the installation and maintenance of advanced office automation computer hardware and software and in network administration and maintenance;
  • Excellent practical experience of Microsoft products and services, including MS Windows Server 2008/2016, administration of Exchange server and Active Directory, Windows 7/10, MS Office 2013/2016 and Office 2010/365, client management solutions, HP Server and Backup systems;
  • Sound network management and security knowledge;
  • Desirable knowledge of UNIX, and CISCO VOIP telephony; Baramundi suite, SCCM, CheckPoint.
  • Experience in identifying, analysing and resolving hardware and software problems with a demonstrated ability to plan and anticipate system related issues and problems and take preventive actions;
  • Excellent oral and written communication skills in English, Russian and/or local language;