The OSCE Mission to Bosnia and Herzegovina continues to play a vital role in strengthening the country’s ability to foster a sustainable and stable security environment, to strengthen Bosnia and Herzegovina’s governance, and to encourage its consolidation as a democratic society. The Mission supports political and education reform and works to promote and protect human rights of all citizens of BiH.
Under the direct supervision of the National ICT Officer, should you be selected for the position, you will provide efficient ICT support with a high level of user satisfaction, technical expertise, and timeliness.
Tasks and Responsibilities:
The successful candidate will be tasked with the following duties:
Technical Support:
Registering incidents in the system;
Resolving and recovering assigned incidents;
Investigating and diagnosing incidents (including resolution where possible);
Querying and expanding existing knowledge base;
Confirming and closing resolution of incidents;
Handling service requests;
Tracking assigned issues until they are resolved;
Escalating the process if necessary;
Keeping affected users informed about progress;
Preparing video conferencing system and equipment when requested;
Hardware and Software Installation, Configuration and Upgrades:
Installing, configuring and testing hardware and peripherals;
Installing, configuring, and testing non-standard application software and software upgrades and updates;
Performing quality checks on outcomes of work performed;
Documenting system installation, configuration procedures, and current configuration;
Contributing to the new system implementation in the production environment;
Providing application support to facilitate effective utilization of the system;
Contributing to the acceptance process for new releases into production;
Supporting processes facilitating the readiness of the production environment;
Performing other duties as assigned.
Necessary Qualifications:
Completed secondary education, supplemented by formal studies in computer science;
A minimum of 3 years of prior related work experience in the same or similar job, preferably in large institutions or companies;
Excellent knowledge of PC hardware and peripherals;
Knowledge of systematic methods of solving technical problems;
Excellent knowledge in: Microsoft network client operating systems and Microsoft Active Directory clients; Microsoft Office applications, Microsoft Lync application; Corel Draw packages, Adobe Photoshop and Adobe Acrobat packages;
Network cabling skills;
Excellent written and oral communication skills in English.
