UNICEF is a knowledge leader for children’s rights and wellbeing and a growing body of evidence reveals that, whatever their cultural and geographic contexts, many children now use ICTs as part of their everyday lives. ICTs can be used to gather real time information in development and humanitarian settings, to increase engagement of children and other stakeholders and to collect information to better shape and measure the impact of policies. UNICEF’s mandate cuts across many aspects of the SDGs, and further work is required in areas of cybersecurity, child online protection and information systems supporting child protection initiatives. ICTD must therefore increasingly partner with appropriate policy departments, internally and externally, in addition to supporting the digital transformation of the organization itself. In the process of developing the 2018-2021 UNICEF Strategic Plan, special emphasis has therefore been put on how technology can lead to improvements in service delivery as well as how technology and innovations can serve to reach the most marginalized and hardest-to-reach children. Summary of key functions/accountabilities:
Provide technical support to UNICEF Chile (including Zone Offices) personnel in hardware and software related problems. This involves troubleshooting ad-hoc user problems and solving it, whether hardware or software related.
Provide orientation to the end user in difficulties with UNICEF standard software. This involves on the job training to the end user on how to use it correctly, trying to build user’s capacity.
Install and configure newly arrived software and equipment.
Assist the ICT unit with the introduction and technical operation of organizational information technology applications. This involves study of the application and its implementation, by installing and making it available to users.
Interact with vendors reporting equipment problems and placing service calls for repairs as necessary. This activity also involves follow-up with vendors.
Maintain an updated inventory of UNICEF Chile ICT equipment. This involves a close contact with the focal point for the non-expendable property inventory in the Admin Unit.
Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data.
Assist in the in administration of user access to ICT systems and databases.
To perform other duties as required in connection with the ICT unit’s work plan.
The work developed by the ICT Assistant shall lead to an efficient ICT user support that needs to be provided to Chile Country Office and its Zone Offices, which has become critical for the effective operations of the Chile Country Office.
This in turn contributes to maintaining/enhancing the credibility and ability of UNICEF to provide more efficient support services for women and children that promotes greater social equality in the country.
To qualify as an advocate for every child you will have…
Required completion of secondary education, preferably supplemented by technical or university courses in computer science, information technology, computer engineering, Electrical Engineering or in Network Engineering.
A minimum of 5 years of relevant professional experience in information and communication technology field including hardware/software installation, user support, and end-user documentation in support of office computerization.
Working experience in an international organization or multicultural environment is an added value.
Experience with CISCO Meraki Network administration is an asset.
Certification or demonstrable knowledge on ITIL is an asset.
Developing country work experience and/or familiarity with emergencies is considered an asset.
