IT Assistant

United Nations Educational, Scientific and Cultural Organization

Trieste, Italy

Experience: 3 to 5 Years

Skill Required: IT and ICT

The World Academy of Sciences (TWAS) aims at building scientific capacity in developing countries and also hosts the Secretariats of OWSD (Organization for Women in Science for the Developing World) and IAP (InterAcademy Partnership).
Under the overall supervision of the Associate Finance and Fundraising Officer, the incumbent will provide IT assistance to TWAS-IAP-OWSD to enable the smooth continuation of operations following the expansion of programmes as well as assistance in the organization of virtual events during and after the pandemic.

The incumbent will represent the Administration Unit and will perform the following duties:

IT support to TWAS-IAP-OWSD staff: 

  • Computer software assistance: installing software on new PCs, reset computers and install software again and ensure that data is properly backed up, assist staff in changing computers, to solve users’ software technical issues, and to fully utilize other software and communication tools available.
  • Setting up and providing support to virtual events, such as selecting the best platform for each event.
  • Assisting staff and panelists prior to and during in-person/hybrid and virtual meetings: IT testing, allowing participants to join, troubleshooting of technical difficulties (video, audio settings, responding to specific IT queries), assistance with displaying PPTs presentations and documents, as required.
  • Manage the recordings and the pre- and post-production processing of presentations.
  • Upload presentations and videos on the TWAS-IAP-OWSD websites.
  • Provide support to the speakers during events and manage the facilities in the meeting rooms.

Assist the TWAS Editorial/Publications Assistant as follows:

  • Managing technical operation of the TWAS website and the TWAS Online Forms; and providing a first line of response in the event of website malfunctions.
  • Supporting TWAS & OWSD staff needs related to the websites and the TWAS Online Forms.
  • Providing support to TWAS-IAP-OWSD staff on requests for assistance with databases.
  • Helping with other tasks related to the Public Information Office, like work on local and cloud archives and platforms (e.g. YouTube, Flikr) for digital audio-visual materials.

Required Qualifications:

Education:

  • Completed secondary, technical and/or vocational education.

Work Experience:

  • Minimum three years of relevant work experience in administrative/technical/IT support services.
  • Experience in providing software assistance, supporting databases and website basic troubleshooting / maintenance activities.
  • Experience in setting up and providing support to virtual events.
  • IT experience with PC and video conference tools.

Skills:

  • Good knowledge of standard computer hardware and software applications.
  • Good knowledge of standard virtual platform operations.
  • Good knowledge of database applications with graphical user interface, preferably FileMaker, and some experience in relational database design. 
  • Knowledge of html and Content Management Systems.
  • Good knowledge of Windows 10 and Microsoft Office and Document collaboration systems, preferably Drupal.

Languages:

  • Good working knowledge of English. 

Source: https://careers.unesco.org/job/Trieste-IT-Assistant/753233002/