To manage the Information and Communications Technology (ICT) environment and services within the country under the direction of the Director of Operations and the Regional ICT Manager.
Dimensions Of The Role
Reports to the Director of Operations of Plan International Nigeria
Technical Reporting to the Regional ICT Manager
Head of ICT department
Provides ICT technical support to all Plan International Nigeria
Supervises the IT Officer, IT Assistant, IT Interns, and matrix reporting of IT focal persons
Accountabilities
Core Responsibility
ICT objectives and other contributions to developing and implementing the Country Strategic IT Plan
Develop and drive IT Service management within the organization.
Spearhead and drive technology innovation within the organization with a view towards improving efficiency, increasing staff productivity and driving down costs.
Develop and drive ICT disaster recovery plans within the business continuity plan
Ensure compliance of Country ICT with Regional and Global Standards.
Ensure Security and access control for data and network devices
Drive ICT capacity building in-country and ICT4D (ICT for development) Campaign.
Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
Manage daily operations of the IT department
Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
Coordinate the needs of in-house IT experts and remote employees, vendors, and contractors
Protect Plan International Nigeria data from outside infiltration through encryption, secure data storage, secure data access, and other necessary means
Assist with the installation of new hardware and software and help train employees on its use
Manage and oversee departmental quotas
Offer suggestions for possible upgrades and changes within the IT department
Major Responsibilities And Tasks
Participate in the development and implementation of the country’s IT strategy
Availability and reliability of the ICT infrastructure, applications, and connectivity
Maintain the agreed levels of service provision and service levels
Provide ICT support to deliver program outputs
Provide ICT expertise on ICT-related requests and systems
Lead the provision of technical support for corporate applications, including installation and upgrades
Co-ordinate closely with Regional and local service units to ensure proper implementation of equipment/systems
Manage ICT risks
Participate in system/project testing, rollout, and certification
Lead the provision of technical solutions and systems to meet local requirements
Ensure data and systems protection according to Plan’s standards and requirements
Provide content input to ICT staff recruitment, training, and development
Coordinate the procurement of licenses, software, and implementation of the systems.
Provide efficient support to the IT needs in the Field offices and CO
Provide alternative and efficient options on how to resolve in-Country issues on the communication facilities like the stability of internet connectivity
Provide advice on Expenditure control and management of approved ICT budget
Provide training and support on technical aspects of corporate application
Dealing with Problems:
Ability to respond/manage multiple demands from various sites/departments
Ability to think strategically and develop mechanisms to solve ICT Problems
Initiates measures to ensure adequate security and use of ICT facilities in the Office to ensure better access by Plan International staff
Networks with Waro ICT team, Global Helpdesk, and ICT service providers in Nigeria to find appropriate and timely solutions to ICT problems in Plan International Nigeria.
Technical Expertise, Skill And Knowledge
Essential
Bachelor’s Degree in a Computer studies discipline and Master’s degree would be an advantage
Minimum of 5 years’ relevant experience in the field of ICT, preferably with management responsibilities
Experience in implementing and supporting LAN, WAN, VSAT, Windows Server Infrastructure, SQL Server, Exchange Server/Office 365, Cisco Infrastructure, and emergencies telecommunications equipment (BGANs, Radio, Sat phones,)
Good knowledge of Windows Server 2012/2016 including Active Directory added advantage.
Experience in managing and implementing information systems and supporting technologies
Training in management and/or project management is an advantage
Knowledge on ITIL
Work experience in an NGO is an advantage
Skills
Project and general management skills
Capability to coordinate and cooperate within interdisciplinary teams
Able to prioritise work effectively for execution with limited resources
Strong analytical skills
Problem-solving and decision making
Strong negotiation, facilitating, and influencing skills
Working knowledge of English and the common national language
Behaviours
Strongly drives performance forward in the area of the ICT
Open to feedback and willing to try new approaches
Manage customer relationships and service
Interrogates work effectiveness and searches for finds better ways of working
Capability to communicate ideas and technical information to a non-technical audience
Alert to ICT risks inside and outside the organisation
Ready to make judgements to manage ICT risk and take responsibility for judgements
Proactive in sharing knowledge/advice and promotes innovation and learning opportunities for staff development
Promotes high performance by all staff
Able to provide capacity building and training to staff and partners
Networking, sharing information, and best practices
Works collaboratively as a team player, listens actively, and values contributions
Self-management and personal accountability
Uses opportunities across Plan to develop others
Understands Plan’s objectives and, implement processes/practices that support their achievement
Ability to manage time effectively and prioritize tasks
Remains calm and positive under pressure and in difficult and/or emergency situations
Ability to maintain a friendly environment and approachable strategy to keep a strong working relationship
