The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region and has been operational in Ethiopia since 2009. With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, gender-based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.
Overall Purpose Of The Role:
The IT Officer will be responsible for the configuration, implementation, and maintenance of all IT technologies across DRC’s country & field offices in Ethiopia. The Officer will focus on the efficient setup, maintenance & administration of all DRC hardware, software, and local networks. The IT Officer will, furthermore, ensure accessible and high-quality IT support & training to all DRC Ethiopia users, and will continually assess and identify the most appropriate IT solutions to meet the organization’s changing needs.
Responsibilities
Assist in performing software installations and support day-to-day systems operations.
Monitoring Troubleshooting the LAN and WAN.
Provide hardware and software to both endpoints and server/commonly accessed services support.
Performing preventive maintenance service on the IT equipment on a scheduled basis.
Maintain uptime of critical infrastructure and related business services and resources.
Ensure all endpoints are protected with the organization’s recognized anti-virus solution.
Perform general repairs on IT equipment and peripherals as instructed.
Provide support on Cloud Solution-based Enterprise solutions including Microsoft Office365(Share Point, Azure, Teams, OneDrive Mail, Yammer, etc), Hosted Domain System, and Microsoft Dynamics ERP System
Support to maintain an inventory schedule of all IT equipment and software in use and in the store, by diagnosing their status and performance.
Maintain a record of all equipment received for repairs and maintenance.
Ensure that internet invoices are received on time and forwarded to finance for payment.
Provide help desk and technical support to the users.
Provide Simple guidelines training to the staff during service time.
Respond to and resolve IT service outages by determining the probable cause, contacting the service providers where necessary, and escalating if necessary.
All DRC roles require the post-holder to master
Experience and technical competencies:
Professional technical experience evidencing and demonstrating the ability to deliver against the above-mentioned responsibilities:
Ability to work in a fast-paced environment that provides regular challenges
Clear understanding of automated user life cycle
Heterogeneous Operating Systems including Windows, Linux android (OS) and MacOS
Messaging, Directory, and Name Server including Exchange Online, Azur Directory Server, DNS, DHC, and Hosted Domain System
Cloud Solution based Enterprise solutions including Microsoft Office365 (Share Point, Azure, Teams, OneDrive Mail, Yammer, etc), Hosted Domain System, and Microsoft Dynamics ERP System
Hardware and Peripherals including HP, Lenovo, DELL, Cisco, Meraki, TP-Link, D-Link
Clear understanding of telecommunication services being managed by the ISP
Willing to regularly learn about new technologies and adapt to ever-changing organizational needs
Must be a team player
Demonstrated communication and follow-up skills needed
Hands-on experience on Cisco Meraki device
Experience in cloud-based collaboration especially Modern SharePoint and Team
Extensive experience working with Microsoft products (such as O365, Microsoft Dynamics)
Able to work under harsh and extreme conditions, good judgment and problem-solving skills
Strong communication (written & spoken) and interpersonal skills, with a focus on proactive responses to queries
Strong planning, organization, and problem-solving skills with the ability to work hands-on, independently, and within the team in a difficult work environment
Experience working in remote locations and in emergency contexts and ability to travel and spend up to 50 % of the time in field locations;
Perform any other IT-related duties as assigned
EDUCATION:
BSc/BA in Computer Science or Information Technology or related field, Postgraduate is a plus
Minimum 4 years of relevant work experience in a large-scale, busy multi-site environment s of an international NGO
