The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.
Main Purpose
The Programme Assistant supports activities for delivery of the division's work programme, planning and budgeting. He/she provides procedural guidance to managers and staff in the division.
Supervision Received/Exercised
The Programme Assistant works under the general supervision of one or more professional staff and receives guidance from the Senior Programme Assistant.
The incumbent operates independently and takes decisions on work priorities. Supervision received is focused on the quality of work outputs. He/she provides guidance and advice to other programme support staff.
Working Relationships
The Programme Assistant works closely with a wide range of colleagues in the division and with client divisions/offices, ensuring the consistency and quality of programme/project support services provided by the division.
Key Functions/Results
Monitor both Regular Programme and Project budgets ensuring that funds be properly allocated and reported upon and take corrective action if required; inform management of any budget issues that may require attention;
Provide support to budget holders in the preparation of the Periodic Budgetary Reports (PBR), the biennial Programme of Work and Budget (PWB) and related work plans for the division;
Prepare project budget revisions in consultation with budget holders;
Respond to a variety of routine queries and provide clarifications on programme and project matters; inform management and team members of processes, procedures and time frames to secure administrative services needed for programme/project execution; initiate correspondence to verify data, obtain additional information on transactions and budgetary matters;
Review data quality and maintain office records and reference files on various subjects; compile and synthesize data from various sources to support financial analyses on programme/project activities; generate periodic or ad hoc management reports;
Coordinate the full array of administrative and financial actions related to staff management, non-staff support, travel, payments, and procurement;
Provide procedural guidance to Programme Assistants (G-4 level) and other staff in the work unit;
Review and make recommendations to improve current programme/project administration procedures and processes;
