Team Leader for Face to Face Fundraising

United Nations Children's Fund

Belgrade, Serbia

Under the supervision of the Fundraising Officer (Individual Fundraising), the Team Leader will be responsible for a set of assignments that will include the following:
  • Representing UNICEF, its vision and mission in a professional manner
  • Mentoring and supporting the existing and new facers
  • Conducting continuous research and updating of knowledge through the UNICEF website, social media, newsletters and through attendance at team meetings
  • Collecting and handling sensitive donor information with the highest regard for confidentiality and information security
  • Controlling and monitoring the work of face-to-face fundraisers through the provision of guidance and support, as well as quality control check-ups
  • Following the instructions and procedures on how the work is to be delivered; reporting and communicating to the Supervisor
  • Adhering to the work schedule and timely delivery and handover of all paperwork (timesheets, standing order forms, donor inquiries, etc.) to the Office
  • Performing the acquisition of new pledge donors
  • Providing support in administration as needed
  • Providing support throughout recruitment and education process for all new face to face fundraisers
  • One Team Leader is expected to manage a team of up to 5 face-to-face fundraisers.
The team leaders are expected to work up to 21 days per month, 8 hours per day, through flexible shifts that will secure their presence in the field to cover the shifts of engagement of the facers.

Knowledge/Expertise/Skills required:
  • Completed secondary education.
  • Experience in Face-to-Face Fundraising.
  • Understanding of the UNICEF brand and general knowledge of UNICEF activities.
  • Understanding of marketing with an ethical approach.
  • Eagerness to learn.
  • Proven ability to set priorities, meet deadlines and provide deliverables.
  • Ability to be both a proactive leader and a hands-on participant in a collaborative work environment focused on achieving results.
  • Excellent interpersonal and teamwork skills.
  • Ability to clearly communicate ideas and thoughts both verbally and in writing in Serbian and English language.
  • Computer literacy in MS Office (Word, Excel) and experience of using a database for customer relationship management.